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1. Return/Refund Application Subject to this Refund and Return Policy and the terms and conditions in the Terms of Service, Buyers may apply for a return and/or refund before the expiration of the JD warranty period specified in the Terms of Service. JD Guarantee is a service provided by JD at the request of Users to assist Users in dealing with certain conflicts that may arise during transactions. Users may communicate with each other privately to resolve disagreements or contact local authorities to help them resolve any disputes before, during or after using JD.

2. Return Application Buyers may only apply for a refund and/or return in the following cases:

• The Buyer did not receive the item;

• The item was defective and/or damaged upon delivery;

• The item delivered by the Seller to the Buyer did not match the agreed specifications (e.g. wrong size, color, etc.);

• The item delivered to the Buyer differed significantly from the description provided by the Seller in the item listing; or

• By private agreement with the Seller, the Seller must send his/her confirmation to JD to confirm such agreement.

The Buyer's application must be submitted through the JD mobile application.

Please note that if requested by JD, the buyer must ship the merchandise to a location designated by JD within ten (10) calendar days of making a return request.

JD will decide in its sole discretion whether to approve your refund and return request. Buyer acknowledges and agrees that JD N’s decision is final, conclusive and binding, and promises and agrees not to file a lawsuit or otherwise assert any claim against JD or its affiliates in connection with such decision.

If Buyer has commenced legal action against Seller, Buyer may provide JD with a formal notice from the relevant authorities requiring JD to continue to hold the purchase proceeds until a formal decision is obtained. JD will determine in its sole discretion whether it is necessary to continue to hold such purchase proceeds.

3. Preferred Seller Rights

If you are a Preferred Seller, you should have received a separate written notice from JD informing you of your choice to participate in the JD Preferred Seller Program. If at any time you decide not to participate in the JD Preferred Seller Program, please notify JD in writing; otherwise, you will be deemed to have chosen to continue to participate in the JD Preferred Seller Program and agree to the terms and conditions set forth in this Refund and Return Policy. JD may suspend or remove any Preferred Seller from the JD Preferred Seller Program at any time at its sole discretion.

JD’s decision to approve a refund or return of an item pursuant to Section 2 above shall be binding on the relevant Preferred Seller. The Preferred Seller agrees to comply with and take all necessary steps to effectuate JD’s approval of the Buyer’s refund or return request. For any refund or return request approved by JD, JD will notify the Preferred Seller by email (“Email Notification”) and organize the relevant return item to be sent in writing to the address provided by the relevant Preferred Seller to JD to complete the refund and return process, provided that such address is located in the country where the relevant item is sold on the Website (“Local Address”). If the Preferred Seller fails to provide a Local Address for the return of the item or fails to accept delivery of the returned item within a reasonable period of time (as determined by JD), JD reserves the right to dispose of such item in any manner it deems appropriate and the Preferred Seller shall be deemed to have waived all rights to such item. If the Preferred Seller does not receive the returned item, the Preferred Seller must notify JD within seven (7) days of receipt of the Email Notification (“Notification Period”). Failure to notify JD within the Notification Period will serve as conclusive evidence and result in the Preferred Seller accepting that the item was delivered, and the Preferred Seller agrees not to make any claim or raise any dispute in respect of any such item. Notwithstanding the foregoing, items for which JD, in its sole discretion, approves a refund or return shall not be returned to the Preferred Seller and the Preferred Seller shall be deemed to have forfeited all rights in respect of the item. For any refund or return of the item that JD receives and JD rejects, JD will organize the shipment of the item to the address of the relevant Buyer in accordance with Section 2 above. If JD approves any refund or return request, the Preferred Seller may appeal such decision by contacting JD and providing evidence in support of such appeal. If JD supports the Preferred Seller's appeal, it will pay the Preferred Seller all or part of the purchase price. The Preferred Seller acknowledges and agrees that JD's decision is final, conclusive and binding and promises and agrees not to sue or otherwise assert any claim against JD or its affiliates in connection with such decision. 4. Rights of Regular Sellers

For purposes of this Refund and Return Policy, Regular Sellers are sellers who are not Marketplace Sellers or Preferred Sellers. When JD receives a return and/or refund request from a Buyer, JD will notify the Seller in writing. The Seller may respond to the Buyer's request in accordance with the steps provided by JD in the written notification. The Seller must respond within the timeframe specified in the written notice (the "Specified Period"). If JD does not hear from the Seller within the Specified Period, JD will assume that the Seller has not responded to the Buyer's application and will continue to evaluate the Buyer's application without further notice to the Seller. JD will review each Seller's response on a case-by-case basis and determine, at its sole discretion, whether the Buyer's application is likely to succeed based on the circumstances described by the Seller.

5. Return Conditions

In order to enjoy a hassle-free experience when returning an item, the Buyer should ensure that the item, including any free items such as accessories that came with the item, must be returned to the Seller in the condition that the Buyer received it upon delivery. We would advise the Buyer to take photos of the item upon receipt.

6. Responsibility for Product Return Shipping i) In the event of an unforeseen error by the Seller (i.e. - a damaged, defective or wrongly delivered product to the Buyer), the Seller will bear the Buyer's return shipping costs. ( In the event that the Buyer changes his mind, the Buyer should obtain the Seller's consent before making a return request and the Buyer will bear the return shipping costs. ) In the event of a dispute between the Buyer and the Seller regarding the party responsible for the return shipping costs, JD will determine the party that bears the return shipping costs at its sole discretion.

7. Refunds Buyers will only be refunded once JD receives confirmation from the seller that the seller has received the returned goods. If JD does not hear from the seller within the specified time, JD will be entitled to refund the applicable amount to the buyer without further notice to the seller. Refunds will be made to the buyer's credit/debit card or designated bank account, whichever is applicable. 8. Communication between Buyers and Sellers

JD encourages users to communicate with each other when problems arise in transactions. Since JD is a platform for users to conduct transactions, buyers should contact sellers directly to resolve any issues related to the purchased goods. Last updated: July 1, 2023