Chính sách bảo mật

【Special Note】

This policy only applies to the products and services provided by Beijing Jingdong Sanbailu Shidu E-commerce Co., Ltd. and its affiliates (including but not limited to Beijing Jingdong Century Trading Co., Ltd., hereinafter referred to as "we" or "Jingdong") and their Extended functions (hereinafter referred to as "JD Services") include various products and services provided to you by JD APP, websites, clients, mini programs, and new forms that emerge with the development of technology. If a product we provide has a separate privacy policy or a special agreement in the corresponding user service agreement, the privacy policy of that product will take precedence. Contents not covered by the product privacy policy and user service agreement will be governed by this policy. The content shall prevail. If the products or services of our affiliates use products or services provided by JD.com but do not set an independent privacy policy, this privacy policy will also apply to those products or services.

Please read the "JD Basic Functions Privacy Policy" carefully (especially the bold content) and make sure you understand our rules for processing your personal information. During the reading process, if you have any questions, you can consult us through the contact information in the "JD Basic Functions Privacy Policy".

When you purchase goods or services from JD.com in the European Union, the European Economic Area, the United Kingdom and Switzerland, please read the " European Region Policy " carefully before you "submit an order, add and modify an address" ".

JD.com APP is an online shopping APP. Your agreement to this privacy policy only means that you know and agree that we collect and process relevant necessary information when using the online shopping function. It does not mean that you agree to our collection and processing of non-essential personal information .

If you have any questions, comments or suggestions, you can contact us through the following contact information:

Contact number: 950618

Contact email: privacy@jd.com

Registered address: Room 222, Floor 2, Building C, No. 18, Kechuang 11th Street, Beijing Economic and Technological Development Zone

Common office address: No. 18, Kechuang 11th Street, Beijing Economic and Technological Development Zone

introduction

Welcome to JD.com! We attach great importance to the privacy of users and the protection of personal information. We hope to explain to you through the "Jingdong Basic Functions Privacy Policy" ("this Privacy Policy") how we collect, use, store, Sharing and transferring this information, and the ways we provide you to access, update, delete and protect this information.

Table of contents

• 1. How we collect and use your personal information
• 2. How we use Cookies and similar technologies
• 3. How we provide your personal information to the outside world
• 4. How we protect and store your personal information
• 5. How do you manage personal information?
• 6. Protection of personal information of minors
• 7. Notices and Revisions
• 8. How to contact us

1. How we collect and use your personal information

In order to provide you with online shopping services, our basic functions include account registration and login, product/service information display, order placement and order management, payment, product/service delivery, customer service and after-sales, and transaction security . When you use the above functions, we will collect and use necessary personal information related to you, including mobile phone number, consignee name, delivery address, contact number, payment time, payment amount, payment method, etc. For details, see For personal information in bold in this privacy policy, if you do not provide the corresponding information, you will not be able to use our products and/or services normally .

In addition to the basic functions, we also provide you with some additional functions, including permission-based shopping experience services and information public release functions . You can choose to individually agree or disagree with our collection and use of this part of the personal information. If you refuse to provide it, you will not be able to use the relevant additional functions normally, but it will not affect your use of our basic functions.

Please understand that because different users choose to use different product/service versions and scopes, if there are differences between the collection and use rules displayed by specific functions and this privacy policy, please refer to the content displayed by the specific functions. The functional scenarios we provide you and the personal information we collect and use are as follows:

(1) Account registration and login

When you register to use JD.com services, you need to provide us with your mobile phone number . We will verify whether your identity is valid by sending a SMS verification code, and identify and display the corresponding operator through the SIM card information. Your account name is your default nickname. You can choose to modify and supplement your nickname, avatar, account name , and information related to your real-name authentication. This information all belongs to your "account information" .

After registration is completed, you can choose to use your JD account information or authorize us to obtain your third-party account information to log in. If you do not provide such information, you will not be able to log in and use our products and/or services. At this time, you can When using the browsing and search functions, we will not collect your above personal information.

(2) Product/service information display

In order to display products or services to you, we will collect your device information (including device model, OAID/IDFA, IDFV, operating system and application version, language settings, resolution), browser type to compare the corresponding products or services. Content is sorted and adapted to your app version and device interface. After your explicit authorization, we will collect your location-related information (GPS location information, WLAN access point, Bluetooth and base station sensor information) when you use the product information display and search functions.

In order to provide you with search history, browsing history, favorite products or stores, followed stores, shopping carts or order goods or service display services, during use, we will collect your browsing information, search records, favorite records, following Records, additional purchase information, and order information . Among them, when providing you with the search history service, the search history information is stored in your local device.

In order to provide you with search history, browsing history, favorite products or stores, followed stores, shopping carts, or order product or service display services, we will collect your browsing information, search records, collection records, follow records, and additional purchase information. ,order information .

We will use your above information and your delivery address to conduct data analysis, predict your preference characteristics, and push products/services, commercial advertisements, commercial text messages and other marketing information that may be of interest to you. The registration number for the recommendation algorithm is Netxin Accounting No. 110115929236002230013 . If you need to modify the order of goods or services, commercial advertisements and other content displayed to you, you can do so in the following ways:

(1) If you are not interested in the products or services displayed in "Recommended for You" on the homepage, you can choose to reduce or block related products or service categories by long-pressing the picture of the recommended product or service and following the prompt pop-up window;

(2) If you do not want to receive the products or services comprehensively recommended for you by the search page, you can choose to receive the corresponding search result display based on sales volume, price, or other optional dimensions on the page;

(3) If you do not want to receive commercial text messages, you can cancel the mobile promotional text messages we send you by replying to the unsubscribe text message prompt or unsubscribe or closing the other methods provided;

(4) If you do not want to receive message notifications sent by the APP, you can set it through the mobile APP "Message Center - Message Settings";

(5) If you want to manage the personalized ads we send you, you can make settings in "My-Account Settings-Privacy Settings-Ad Management".

(6) If you want to manage the personalized content we send you, you can set it up in "My-Account Settings-Privacy Settings-Recommendation Management".

(7) Others: You can cancel the promotional information for email subscription through the email subscription menu on the PC account settings page.

(8) If you think that the content we provide you affects your legitimate rights and interests, you can contact us through customer service.

(3) Order placing and order management

When you choose to settle the goods/services, JD.com will generate an order for you to purchase the goods. You need to fill in at least your consignee's name, delivery address (you can fill it in manually or allow the system to obtain your location information) and mobile phone number in the order. At the same time, the order will also include the order number, the item you purchased. Product or service information, order time, amount of payment you should pay and payment method . You can also fill in the consignee's contact number, email, and zip code to add more contact information to ensure that the goods can be delivered accurately. Failure to fill in this information will not affect the generation of your order. If you need to issue an invoice, you also need to provide the invoice title, taxpayer identification number, and the email address for receiving the invoice .

All the above information constitutes your "order information" . We will use your order information (including with third parties that provide you with the above services) to verify your identity, confirm transactions, payment settlement, complete delivery, and query orders for you. And provide customer service consultation and after-sales service. We will also use your order information to determine whether there are any abnormalities in your transactions to ensure the security of your transactions. When abnormal behavior is triggered (such as abnormal payment amounts), we will collect your location information, but we will not collect the above information from normal users.

(4) Payment function

After you place an order, you can choose the payment provided by JD.com's affiliates or third-party payment institutions that cooperate with JD.com (including JD.com Pay, WeChat Pay, UnionPay, Wanglian and other payment channels, hereinafter referred to as "payment institutions") Serve. We need to share your JD order number and transaction amount information with these payment institutions to complete the order payment function. When you use the payment function, the payment institution will collect or verify your bank card (including debit card, credit card) and other necessary payment information through its page so that it can confirm your payment instructions and complete the payment. The details are applicable to each payment institution. Corresponding privacy policy.

In order to understand the progress and status of your payment, we will collect the corresponding payment information from the payment institution you selected , including payment time, payment method, and payment amount .

(5) Delivery of goods/services

When you place an order or obtain trial items or prizes, JD.com, JD.com’s affiliates, suppliers, merchants or delivery companies that cooperate with JD.com will complete the delivery of your order. You know and agree that JD.com, JD.com's affiliates, suppliers, merchants or delivery companies that cooperate with JD.com will use your order information in the above-mentioned links to ensure that your ordered goods can be delivered safely.

(6) Customer service and after-sales

Our telephone customer service and after-sales functions will use your account information and order information . To ensure the security of your account, our call center customer service and online customer service will use your account information to verify your identity. When you need us to provide customer service and after-sales service related to your order information, we will query your order information . In addition, when you apply for a refund or return, we need to collect your contact person, contact information and return address to ensure the completion of the corresponding after-sales service.

If you have received or purchased commodity freight insurance, the freight incurred when you return or exchange goods may apply for compensation from the freight insurance service provider. In order to implement insurance and compensation, we will collect or query the warranty start and end period of the goods you purchased, Courier company, courier number, return address, and delivery time information for returned or exchanged goods .

(7) Ensure transaction security

In order to ensure the stability and security of the system when you use our products and/or services, prevent your personal information from being illegally obtained, more accurately prevent fraud and protect account security, we need to collect your device information (device model, OAID/IDFA, Android ID/OPENUDID, IDFV, operating system and software version, device status, network status), log information, IP address, browsing information, order information, SIM card information (operator and country code), battery usage To identify whether it is a real natural person user. When abnormal behavior is triggered (remote login, incorrect password entry multiple times, abnormal payment amount, abnormal operation behavior log), we will collect your location information, SSID, WIFI name, and commonly used software list information (only processed locally and will not be uploaded) server), but we will not collect the above information from normal users. And may record some links ("URLs") that we think are risky. We will also collect your device information to analyze JD.com system problems, count traffic, and troubleshoot possible risks. If you choose to send us an exception, Check the information when it is received. If you do not provide the above information, we will not be able to protect the security of your service and account when you use JD.com services.

(8) Other additional functions

1. Application permission application and usage rules

In order to make your shopping more convenient or fun and improve your online shopping experience on JD.com, we need to access your system permissions to collect and use the required personal information. If you do not enable these permissions, it will not affect your use of our basic functions, but you may not be able to use additional functions that bring you shopping pleasure or you may need to fill in some information repeatedly when purchasing certain goods. For details about the permissions we need to apply for and the corresponding purposes of collecting and using personal information, please see here . You can also make sub-item settings through "My-Account Settings-Privacy Settings".

2. Information disclosure rules

When using JD.com services, you can publicly post your questions about products, usage experience or other content through product reviews, grass planting shows, product Q&A, and live interaction to obtain answers to your questions from merchants or interactive rewards. We may determine whether you can use the above information publishing function based on your order information and the content you publish.

Please note that when you publish information, your account information (nickname, avatar, account name) and the content you publish will be made public after you publish it, so please choose carefully. If the information you publish contains other people's personal information, please obtain their consent in advance before publishing.

(9) Other personal information usage rules

1. In order to collect statistics and analyze your use of our products or services to assist us in optimizing service experience and making product upgrade decisions, we will use encryption technology to process the collected data and use it for machine learning after it cannot re-identify specific individuals. Algorithm model training or other data analysis and mining processing.

2. If we want to use your personal information for purposes not specified in this privacy policy, or if we use the information collected for a specific purpose for other purposes, we will ask for your express consent in advance.

3. Regarding functions and scenarios that are not specified in this privacy policy, we will show you the corresponding personal information collection and use rules when you actually use the function or scenario, and obtain your express consent.

2. How we use Cookies and similar technologies

1. Use of Cookies

When you use our services, we will send one or more small data files called Cookies on your computer or mobile device in order to simplify your repeated login steps, store your shopping preferences, or store your shopping preferences. The product data in the car then provides you with shopping preferences, helps you optimize your selection and interaction with ads, and helps determine your login status and account or data security.

You can clear all Cookies saved on your computer. Most web browsers will automatically accept Cookies, but you can usually modify the browser settings to reject Cookies according to your needs; in addition, you can also clear all Cookies saved in the software. . If you do this, you may need to personally change user settings each time you visit the JD website, and all the corresponding information you have previously recorded will be deleted, which may have a certain impact on the security of the services you use.

2. Use of network Beacon and similar technologies

In addition to Cookies, we will also use Web Beacon and other similar technologies on our website. Our web pages often contain electronic images (called "single-pixel" GIF files or "web beacons"). The ways we use network Beacon are:

(1) By using the network Beacon on the JD website, count the number of user visits, and identify registered JD users by accessing cookies.

(2) Provide you with personalized services through the obtained Cookies information .

3. How we provide your personal information to the outside world

(1) Sharing

1. We will not share your personal information with any company, organization or individual other than JD.com, except in the following circumstances: (1) Obtain your explicit consent or authorization in advance;

(2) Provided in accordance with mandatory requirements of laws, regulations, administrative and judicial departments;

(3) Handle disputes or controversies between you and others upon your request;

(4) Comply with the relevant agreements signed with you (including electronic agreements signed online and corresponding platform rules) or other legal documents;

(5) Use based on social public interests and public health emergencies that comply with laws and regulations.

2. In order to provide you with relevant products or services, show you content that may be of interest to you, and protect the security of your account and transactions, we may share your personal information with our affiliates or partners, the content and purpose of sharing. See details here .

Please note that the information you voluntarily share or even share publicly when using our services may involve your or a third party's personal information or even sensitive personal information. Please consider and decide carefully when sharing. If third-party personal information is involved, please ensure that you have obtained legal authorization.

(2) Public disclosure

We will only publicly disclose your personal information under the following circumstances and under the premise of taking security measures that comply with industry standards:

(1) Disclose corresponding personal information according to the scope of authorization you separately agreed to;

(2) If you seriously violate laws, regulations or relevant agreements and rules, we may disclose your relevant violations and the measures we take against you .

4. How we protect and store your personal information

(1) Our technologies and measures to protect your personal information

We attach great importance to the security of personal information and take all reasonable and feasible measures to protect your personal information:

1. Data security technical measures

We will adopt security protection measures that comply with industry standards, including establishing reasonable system specifications and security technologies to prevent your personal information from unauthorized access, use, modification, and avoid data damage or loss. For example: JD.com’s network services adopt transport layer security protocol encryption technology and provide browsing services through https to ensure the security of user data during transmission; when processing personal information, we will use a variety of methods including content replacement, SHA256, etc. Data desensitization technology enhances the security of personal information during use.

2. Other security measures taken by JD.com to protect personal information

JD.com manages and regulates the storage and use of personal information by establishing data classification and grading systems, data security management specifications, and data security development specifications; it implements comprehensive security control of data through information contact confidentiality agreements, monitoring and audit mechanisms; JD.com establishes data security The committee also has a dedicated information protection department and a data security emergency response organization to promote and protect personal information security.

Our underlying cloud technology that stores your personal information has obtained the Level 3 "Trusted Cloud" certification issued by the Data Center Alliance, passed the Level 3 security level protection certification of the Ministry of Public Security, and also obtained ISO27000 certification. We will also hold security and privacy protection training courses to enhance employees’ awareness of the importance of protecting personal information.

3. Security incident handling

In order to deal with possible risks such as leakage, damage and loss of personal information, we have formulated a number of systems to clarify the classification and grading standards of security incidents and security vulnerabilities and the corresponding processing procedures.

Once a personal information security incident occurs, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the handling measures we have taken or will take, and suggestions for you to prevent and reduce risks on your own. , remedial measures for you, etc. At the same time, we will promptly notify you of the incident-related information through emails, letters, phone calls, push notifications, etc. When it is difficult to inform the personal information subjects one by one, we will issue announcements in a reasonable and effective manner. At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.

(2) Storage of your personal information

1. Your personal information will be stored in the territory of the People's Republic of China. If you use cross-border transaction services and need to transfer your personal information overseas to complete the transaction, we will obtain your authorization separately and require the recipient to comply with the data protection agreement signed by both parties, this Privacy Policy and relevant laws and regulations. Processing of your personal information.

2. During your use of our products and/or services, your personal information will be retained within the period required to achieve the purposes stated in this policy, and will be determined in conjunction with the mandatory retention requirements of the law, such as the "People's Republic of China" The E-Commerce Law of the Republic requires that product and service information and transaction information be kept for no less than three years from the date of completion of the transaction. After the retention period has expired, we will delete your personal information or anonymize it in accordance with the requirements of applicable laws.

5. How do you manage your personal information?

JD.com attaches great importance to your concerns about personal information and makes every effort to protect your rights to access, correct, delete and withdraw consent to your personal information so that you have the full ability to protect your privacy and security. Your rights include:

1. Access and correct your personal information

Except as provided by laws and regulations, you have the right to access and correct your personal information at any time, including:

(1) Account information

Path on PC: Enter the website - click "My JD.com" - click "Personal Information" in the "Account Settings" menu. If you need to change your real-name authentication information, you can call the 95118 service hotline to apply for changes.

Mobile terminal path: Enter the homepage - click "My" to enter my JD.com - click "Settings" in the upper right corner to enter account settings - click the avatar to enter the personal information page.

(2) Receipt information

Path on PC: Enter the website - click "My JD.com" - click "Receiving Address" in the "Account Settings" menu.

Mobile terminal path: Enter the home page - click "My" to enter my JD.com - click "Settings" in the upper right corner to enter account settings - click "Address Management".

(3) Order information

PC version path: Enter the website-click the "My Order" page.

Mobile path: Enter the homepage - click "My" to enter my JD.com - click "My Orders".

You can choose to delete completed and canceled orders, but this may make it difficult for us to accurately determine your order information and provide corresponding after-sales services. You also cannot use our order posting and evaluation functions for deleted orders.

(4) Browse information

Mobile terminal path: Enter the homepage - click "My" to enter my JD.com - click "Browsing History".

(5) Comment information

Path on PC: Enter the website - click "My JD.com" - click "Evaluate and post orders" in the "Order Center" menu.

Mobile terminal path: Enter the homepage - click "My" to enter my JD.com - click "To be evaluated" to enter the evaluation center.

(6) Invoice information

Path on PC: Enter the website - click "My JD.com" - click "Add Ticket Qualification" in the "Account Settings" menu.

Mobile terminal path: Enter the home page - click "My" to enter my JD.com - click "Settings" in the upper right corner to enter account settings - click "Invoice Header Management".

(7) Archive information

Mobile terminal path: Enter the homepage - click "My" to enter my JD.com - click "Settings" in the upper right corner to enter account settings - click "My Profile".

If you need to access or correct other personal information generated during your use of our products and/or services, please feel free to contact us. We will respond to your request in the manner and within the time periods set out in this Privacy Policy.

2. Delete your personal information

You can delete some of your personal information through the access and correction paths listed in this privacy policy, or delete all of your personal information by logging out of your account.

You can make a request to us to delete personal information under the following circumstances:

(1) If our processing of personal information violates laws and regulations;

(2) If we collect and use your personal information without your consent;

(3) If our handling of personal information seriously violates our agreement with you.

If we decide to respond to your deletion request, we will also try our best to notify the entities that obtained your personal information from us and request them to delete it in a timely manner, unless otherwise provided by laws and regulations, or these entities have obtained your independent authorization.

When you or we assist you in deleting relevant information, we may not be able to immediately delete the corresponding information from the system due to applicable legal and security technical restrictions. We will securely store your personal information and restrict any further processing of it. , until it can be removed or anonymized.

3. Change the scope of your authorization or withdraw your authorization

You can change or withdraw your authorization through the following paths:

PC side path: Enter "My JD.com" - click "Authorization Management" or "Account Binding" in "Account Settings".

Mobile path: Go to the home page - click "My" - click "Settings" in the upper right corner to enter account settings - click "Privacy Settings".

You can also withdraw all authorization for us to continue collecting your personal information by canceling your account.

Please understand that each business function requires some basic personal information to be completed. When you withdraw your consent or authorization, we cannot continue to provide you with the services corresponding to the withdrawal of consent or authorization, and we will no longer process your corresponding personal information. . However, your decision to withdraw your consent or authorization will not affect the previous processing of personal information based on your authorization.

4. Cancel account

You can cancel your account information through the following paths:

PC side path: Enter the website - click "My JD.com" - click "Account Security" in "Account Settings" - click "Cancel Account".

Mobile terminal path: Enter the home page - click "My" - click "Settings" in the upper right corner to enter the account settings - click "Account and Security" - click "Log out JD APP account service".

For details on how to cancel your account and the conditions you should meet, please see the "Jingdong APP Account Cancellation Instructions" . After you cancel your account, we will stop providing products and/or services to you, and delete or anonymize your personal information in accordance with the requirements of applicable laws.

5. Obtain a copy of your personal information

You have the right to obtain a copy of your personal information. The mobile access path is "My-Account Settings-Privacy Settings-Personal Information Download".

6. Respond to your request

If you are unable to exercise your rights through the methods or paths listed in this privacy policy, you can send an email to privacy@jd.com or contact us through other methods in this privacy policy. In order to ensure safety, we may need you to provide a written request or provide your identity document. We will respond to your request within 15 days after receiving your feedback and verifying your identity.

In principle, we do not charge fees for your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the circumstances. For those that are gratuitously repetitive, require excessive technical means (for example, require the development of new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are very impractical (for example, involving information stored on backup tapes) request, we may deny it.

6. Protection of personal information of minors

1. JD.com attaches great importance to the protection of minors’ personal information. If you are a minor under the age of 18, you should obtain the consent of your guardian before using our products and/or services .

2. We further take the following measures to protect the personal information of children under the age of 14 that may be involved:

(1) For the personal information collected from children, in addition to complying with the provisions of this privacy policy regarding user personal information, we will also adhere to the principles of legitimate necessity, informed consent, clear purpose, safety and security, and use in accordance with the law, and strictly abide by the "Children's Personal Information" Information Network Protection Regulations and other laws and regulations require storage, use, and disclosure, and will not exceed the period necessary to achieve the purpose of collection and use. After expiration, we will delete or anonymize children's personal information. We will designate a dedicated person to be responsible for the protection of children's personal information, and have set up a special email address for children's personal information protection: childprivacy@jd.com. We will also develop a special internal system for the protection of children's personal information.

(2) When you, as a guardian, choose to use JD.com related services for a child under guardianship, we may need to collect the personal information of the child under guardianship from you for the purpose of performing relevant services to you. When you use the order posting, evaluation and Q&A functions to share product-related information, you may actively provide us with children's personal information. Please be aware of this and choose carefully.

(3) Children or their guardians have the right to access and correct children’s personal information at any time, and can also make requests for correction and deletion to us. If you have any comments, suggestions, complaints or reports on matters related to children's personal information, please contact us. We're here to help.

7. Notices and Revisions

1. In order to provide you with better services and as JD.com’s business develops, this privacy policy will also be updated accordingly. However, we will not reduce your rights under this Privacy Policy without your explicit consent. We will issue the updated version on JD.com and JD.com mobile terminals and remind you of relevant content updates through website announcements or other appropriate means before they take effect. Please also visit JD.com to keep abreast of the latest privacy policy.

2. For major changes, we will also provide more prominent notices (we will explain the specific changes to the privacy policy through methods including but not limited to emails, text messages, or special reminders on the browsing page).

Significant changes referred to in this Privacy Policy include but are not limited to:

(1) Our service model has undergone major changes. Such as the purpose of processing personal information, the type of personal information processed, the use of personal information, etc.;

(2) We have undergone major changes in ownership structure, organizational structure, etc. Such as changes in owners caused by business adjustments, bankruptcy mergers, etc.;

(3) The main objects to whom personal information is shared, transferred or publicly disclosed change;

(4) There are significant changes in your rights to participate in the processing of personal information and how you exercise them;

(5) When our responsible department, contact information and complaint channels for handling personal information security change;

(6) When the personal information security impact assessment report indicates that there is a high risk.

3. We will also archive the old version of this privacy policy, which can be viewed by clicking the link at the end of the article.

8. How to contact us

1. If you have any questions, comments or suggestions about this privacy policy or your personal information, complaints or reports, please contact us through the following methods.

Email of the person in charge of personal information protection: privacy@jd.com

Contact number: 950618

Contact address: No. 18, Kechuang 11th Street, Yizhuang Economic and Technological Development Zone, Beijing

You can also contact us at any time by visiting the online customer service system at https://help.jd.com or calling any of our customer service numbers.

2. Under normal circumstances, we will reply within 15 days. If you are not satisfied with our response, especially if our personal information processing behavior harms your legitimate rights and interests, you can also complain or report to the network information, telecommunications, public security and industrial and commercial regulatory authorities.

Note: This privacy policy applies to V12.0.0 and above, click to view the old version .